JIRA with ServiceNow

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JIRA with ServiceNow
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Course Curriculum

  1. Introduction to Jira and ServiceNow:

    • Overview of Jira and its features
    • Introduction to ServiceNow and its capabilities
    • Benefits of integrating Jira with ServiceNow

  2. Understanding Integration Scenarios:

    • Identification of use cases and scenarios for Jira-ServiceNow integration
    • Common integration patterns and approaches

  3. Integration Setup and Configuration:

    • Preparing Jira and ServiceNow environments for integration
    • Configuration of necessary plugins, connectors, or APIs
    • Authentication and security considerations

  4. Synchronizing Issues and Incidents:

    • Mapping Jira issues to ServiceNow incidents
    • Automatic creation of Jira issues from ServiceNow incidents
    • Updating and syncing status, comments, and attachments

  5. Change Management Integration:

    • Integrating Jira with ServiceNow change management processes
    • Tracking and managing changes in Jira using ServiceNow change requests
    • Two-way synchronization of change status and information

  6. Asset Management Integration:

    • Integrating Jira with ServiceNow's asset management capabilities
    • Tracking and managing project-related assets in Jira using ServiceNow
    • Automatic updates and synchronization of asset information

  7. Reporting and Analytics:

    • Generating reports and dashboards using integrated data from Jira and ServiceNow
    • Analyzing project and IT service management metrics
    • Customizing and sharing reports with stakeholders

  8. Automation and Workflow Integration:

    • Configuring automation rules and workflows between Jira and ServiceNow
    • Streamlining processes and improving efficiency through integration
    • Setting up triggers and actions for seamless data flow

  9. Best Practices and Troubleshooting:

    • Best practices for successful integration implementation
    • Common challenges and pitfalls in Jira-ServiceNow integration
    • Troubleshooting and resolving integration issues

Course Overview

JIRA with ServiceNow Online Training in Hyderabad

Jira and ServiceNow are two popular software tools used for different purposes within organizations. Jira is primarily a project management and issue tracking tool, while ServiceNow is an IT service management (ITSM) platform. However, it is possible to integrate Jira with ServiceNow to facilitate collaboration and streamline processes between project management and IT service teams.

Here are a few ways in which Jira and ServiceNow can be integrated:

  1. Syncing Issues: Jira issues can be synchronized with ServiceNow incidents or change requests. This allows for seamless communication between project teams using Jira and IT service teams using ServiceNow. Updates made in one system can be reflected in the other, ensuring both teams have visibility into the status of issues.

  2. Incident Management: Jira issues can be automatically created in Jira when incidents are logged in ServiceNow. This helps in tracking and managing incidents within Jira, enabling the project team to work on resolving them.

  3. Change Management: ServiceNow's change requests can be synchronized with Jira issues, enabling the project team to track and manage changes within Jira. This integration streamlines the change management process by providing a centralized view of change requests and associated tasks.

  4. Asset Management: ServiceNow's asset management capabilities can be integrated with Jira, allowing for better coordination between the IT service and project teams. This integration helps in tracking and managing project-related assets within Jira.

  5. Reporting and Analytics: Jira and ServiceNow integration can enable consolidated reporting and analytics across projects and IT service management. It allows stakeholders to gain insights into the performance, progress, and resource allocation of both project and IT service teams.

Integrating Jira and ServiceNow typically involves using APIs, connectors, or plugins provided by both platforms or by third-party vendors. The specific integration methods and tools may vary depending on the versions and configurations of Jira and ServiceNow being used.

What are the benefits of integrating Jira with ServiceNow?

Integrating Jira with ServiceNow offers several benefits for organizations. Here are some key advantages of integrating these two tools:

  1. Streamlined Collaboration: Integration between Jira and ServiceNow facilitates seamless collaboration between project teams and IT service teams. It allows for efficient communication and coordination, enabling both teams to work together effectively on shared tasks and projects.

  2. Enhanced Visibility and Transparency: Integrating Jira with ServiceNow provides visibility and transparency into project activities and IT service management processes. Updates, status changes, and progress made in one system are reflected in the other, ensuring stakeholders have real-time information and a holistic view of the organization's activities.

  3. Improved Efficiency and Productivity: Integration eliminates the need for manual data entry and reduces duplication of efforts. It enables the automatic transfer of information, such as incidents, change requests, and assets, between Jira and ServiceNow, saving time and effort for both project teams and IT service teams. This automation enhances productivity and allows teams to focus on value-added work.

  4. Consistent and Accurate Data: Integration ensures data consistency and accuracy across systems. Information entered in one tool is automatically synchronized with the other, reducing the risk of errors and discrepancies. This promotes data integrity and helps maintain reliable records for both project management and IT service management purposes.

  5. Efficient Change and Incident Management: Integrating Jira with ServiceNow streamlines change and incident management processes. It allows project teams to track and manage changes within Jira while providing IT service teams visibility into the status of changes. Similarly, incidents logged in ServiceNow can be synchronized with Jira, enabling the project team to work on resolving them.

  6. Unified Reporting and Analytics: Integration enables consolidated reporting and analytics across projects and IT service management. It provides stakeholders with comprehensive insights into project performance, resource allocation, incident resolution, and change management. Unified reporting helps in making informed decisions and identifying areas for improvement.

  7. Scalability and Flexibility: Integrating Jira with ServiceNow offers scalability and flexibility. It allows organizations to leverage the strengths of both tools while adapting to their evolving needs. As the organization grows, the integration can be expanded and customized to meet specific requirements.

Faq’s

  • There is no specific technology background required.

Our Trainers have highly experience in Support, Implementation and Rollout projects real time solutions on different scenarios and expert in their professionals. BESTWAY Technologies verifies their technical background and experience.

We  record each live class session you undergo through this training and we will share the recordings of each class.

Yes we will schedule a demo class as per the student convenient time by sharing live online streaming access either through Gotomeeting or Webex..

Trainer will provide detailed installation of required Software through Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course. 

If you are enrolled in classes and you have paid fees, but want to cancel the registration for certain reason, it can be done within 48 hours of initial registration. Please make a note that refunds will be processed within 25 days of prior request.

  • We are one of the best JIRA with ServiceNow online training providers in the world, We have learning JIRA with ServiceNow customers from India, USA, Singapore, Canada, UK, UAE, Australia, New Zealand, Qatar, South Africa, Malaysia, Saudi Arabia, Mexico, Ireland, Denmark, Sweden and other parts of the world. We are located in India. Offering Online Training in Cities like Hyderabad, Bangalore, Delhi, Mumbai, Chennai, Pune, Kolkata, Ahmedabad, Patna, Jaipur, Lucknow, Kochi, Indore, Chandigarh, Bhopal, SÅ«rat, Kanpur, Coimbatore, Visakhapatnam, Vadodara, Gurgaon, Guwahati, Ludhiana, Allahabad, Nagpur, Noida, Mysore, Ranchi, Bhubaneswar, Faridabad, Raipur, Vijayawada, Jamshedpur, Hubli, Tirupati, Guntur, Kakinada, Rajahmundry, Nellore, Anantapur, Eluru, Warangal, Nizāmābād, Secunderabad, Salem, Trivandrum, kerala, Hubli, Bellary, Gulbarga, Hospet, Tumkur, Thane, Navi Mumbai, Kalyan, Nashik, Aurangabad, Solapur, Gandhinagar, Shenzhen, Hong Kong, Tokyo, Yokohama, Nagoya, Fukuoka, Kobe, Copenhagen, Osaka, Kyoto, Nairobi Kenya, Mombasa, Kisumu, Lagos Nigeria, Ibadan, Abuja, Benin, Sydney, New York, New jersey, Melbourne, Dallas, Adelaide, Perth, Brisbane, London, Paris, Berlin, Vienna, Barcelona, Rome, Madrid, Prague, Munich, Milan, Bucharest, Istanbul, Moscow, Birmingham, Seattle, Baltimore, San Jose, San Marcos, Franklin, Chicago, Philadelphia, Jacksonville, Towson, Minneapolis, Los Angeles, Davidson, Murfreesboro, Houston, San Francisco, Atlanta, Alexandria, San Diego, Washington DC, Sunnyvale, Santa clara, Carlsbad, Tacoma, California, St. Louis, Edison, Raleigh, Nashville, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Salt Lake City, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Cape Town, Johannesburg, Durban, Dubbai, Abu Dhabi , Sharjah, Riyadh, Jeddah, Sanaa, Aden, Yemen, Muscat Oman, Kuwait, Doha, Brisbane, Wellington, Auckland, Kuala Lumpur, George Town, Jurong East etc… Hyderabad - Ameerpet, SR Nagar, KPHB, Gachibowli, Dilsukhnagar, madhapur, tarnaka, kukatpally, himayat nagar, Bangalore - Banashankari, Bannerghata Road, Basaveswara Nagar, BTM Layout, Domlur, Electronic city, H S R Layout, Indira Nagar, J P Nagar, Jaya Nagar, K R Puram, Koramangala, Krishnarajapuram, Madivala, Malleswaram, Marathahalli, Mathikere, R T Nagar, Rajaji Nagar, Ramamurthy Nagar, Richmond Road, Shivaji Nagar, Vijaya Nagar, White Field

yes all the training sessions will be a live online streaming using either through gotomeeting or Webex you will be shared with live meeting access while session starts.

Yes, there are some group discount available if group contain more than two.

 

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Reviews

JIRA with ServiceNow Rated 5.0 based on 1 reviews.

By: Payal, Rating:
had an outstanding experience with the JIRA with ServiceNow Online Training in Bangalore, India. The trainers were experts who made complex concepts easy to understand. The course content covered a wide range of topics, and the practical exercises were instrumental in gaining proficiency. This training has equipped me with the skills and confidence to excel in both JIRA and ServiceNow. Highly recommended!

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