Microsoft Dynamics AX CRM

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Microsoft Dynamics AX CRM
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Course Curriculum

Microsoft Dynamics AX CRM (Customer Relationship Management) course:

Module 1: Introduction to Microsoft Dynamics AX CRM

  • Overview of Microsoft Dynamics AX CRM
  • Understanding the benefits and features of Dynamics AX CRM
  • Exploring the Dynamics AX CRM architecture and modules
  • Introduction to customer relationship management concepts

Module 2: Dynamics AX CRM Configuration and Customization

  • Configuring Dynamics AX CRM settings and preferences
  • Customizing entities, attributes, and forms
  • Creating custom fields, views, and relationships
  • Implementing business rules and workflows
  • Introduction to Dynamics AX CRM security and access control

Module 3: Sales Management in Dynamics AX CRM

  • Managing sales leads, opportunities, and quotes
  • Tracking sales activities and pipeline
  • Configuring sales territories and quotas
  • Implementing sales forecasting and goal management
  • Integrating Dynamics AX CRM with Outlook and Office 365

Module 4: Marketing Management in Dynamics AX CRM

  • Creating and managing marketing campaigns
  • Managing marketing lists and target segments
  • Implementing email marketing and lead nurturing
  • Tracking campaign responses and ROI
  • Integrating Dynamics AX CRM with marketing automation tools

Module 5: Service Management in Dynamics AX CRM

  • Managing service cases and tickets
  • Implementing service level agreements (SLAs)
  • Configuring case routing and escalation rules
  • Integrating Dynamics AX CRM with customer service channels
  • Tracking and analyzing customer service performance metrics

Module 6: Dynamics AX CRM Reporting and Analytics

  • Creating and customizing reports in Dynamics AX CRM
  • Implementing dashboards and data visualizations
  • Using Power BI for advanced analytics and insights
  • Leveraging advanced find and views for data analysis
  • Introduction to Dynamics AX CRM data integration and migration

Module 7: Integration and Extensibility in Dynamics AX CRM

  • Integrating Dynamics AX CRM with other systems (e.g., ERP, BI)
  • Implementing data integrations using APIs and connectors
  • Extending Dynamics AX CRM functionality with extensions and add-ons
  • Customizing Dynamics AX CRM using code and scripts
  • Introduction to Dynamics AX CRM mobile and tablet apps

Module 8: Dynamics AX CRM Administration and Maintenance

  • Managing user accounts and security roles
  • Configuring system settings and preferences
  • Performing backups and restores in Dynamics AX CRM
  • Monitoring and troubleshooting Dynamics AX CRM performance
  • Managing updates and upgrades in Dynamics AX CRM

Please note that the course content can be customized based on the specific version and edition of Microsoft Dynamics AX CRM being taught and the level of depth and duration desired for the course. Additionally, additional modules or topics can be included to cover specialized areas such as customer service management, field service management, sales analytics, or integration with other Microsoft technologies like Power Automate or Power Apps.

Course Overview

Description- For Excellent Microsoft Dynamics AX CRM module combination and work process functionalities effectively improve your client connections for yielding rich ROI.  The on-reason or accomplice facilitated work horse arrangement is based on single inhabitant DB engineering to enable the you to interface with the database for  managing your worldwide contacts, accounts, clients, leads, new possibilities, openings, pipeline,  query, selling, spending arranging, deals anticipating, etc. The profoundly proficient client relationship the executives framework teamed up with Microsoft Dynamics AX causes you plan, actualize, assess, oversee and control start to finish deals subsequent meet-ups, client commitment drills, in-bound, outbound promoting, and notice crusades.

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Microsoft Dynamics AX CRM (CRM) is represented to be a term that is used to determine to your various practices and progressions that numerous associations used to manage and besides to evaluate customer correspondences helped by the primary concern of upgrading business relationship with customers, appreciating client communication and taking a shot at the improvement. Most of the CRM preparing program is that it tends to be by and by worked out to make the unobtrusive components of purchasers which come through various channels that might be the motivations behind interfacing with including the customer additionally the business.

CRM frameworks are being utilized broadly across organizations to smooth out their deals just as lead the board. It is utilizing a lot of techniques, rehearses, advances to know more as it is merging all the client data into one spot for simple access and reference with the goal that the business clients can without much of a stretch oversee and track the efficiency. There are numerous instruments that are accessible in the market, for example, Microsoft Dynamics CRM preparing device, Salesforce, Oracle among numerous others.

For what reason would it be advisable for me to take up CRM Course?

You should take up CRM preparing on Bestway Online Training from acclaimed coaches who have numerous long stretches of preparing experience and will be prepared to offer you redid courses. The preparation is 100% continuous, down to earth just as arrangement focused which focuses on fundamental level preparing to cutting edge level preparing. They are CRM affirmed experts with all the more constant involvement with live tasks.

You would now be able to take CRM preparing too that is totally engaged to get position in MNC everywhere throughout the US and you can take up official CRM accreditation too toward the finish of our CRM course. The CRM course prospectus is sufficient for any individual who needs to get CRM accreditation which meets industry desires. You can likewise pick numerous class timings and online trainingwhich suit each and every individual who needs to learn at their own timings. It very well may be planned on ordinary weekdays and ends of the week dependent on the understudies demand on a balanced premise.

Are there any requirements to take up the Microsoft Dynamics AX CRM course?

To take up the CRM instructional courses you have to have an essential comprehension of CRM and applications just as business prerequisites. Up-and-comers who know about Windows, systems administration and dynamic catalog. Not all courses have similar requirements, yet competitors with some information on programming improvement, SQL, XML and so forth are required and in this way before they intend to take up the course, an up-and-comer must have the specific essential.

These days learning dynamic CRM has become a standard and nowadays it has gotten one of the most grounded profession in the field. The absolute best programming's in this kind are given by Microsoft elements CRM preparing apparatus, Oracle and Salesforce and you can admire take up any of them as a component of the course to assist you with getting the most extreme introduction as a CRM proficient.

What will be educated under the course?

The CRM Course will manage the accompanying points

Prologue to CRM and the requirement for it.

Executing and Managing Marketing Campaigns

Announcing and Goals

Deals Management in Microsoft Dynamics CRM preparing apparatus

Demo of Web User Interface (CRM WEB UI)

CRM Actions and Middleware

UI Configuration and Transaction launcher

Working with the Product Catalog

Deals Order Processing and Analysis

Detailing and Goals

Administration Management in Microsoft Dynamics AX CRM preparing apparatus?

Working with Cases and Contracts

Utilizing the Knowledge Base

Working with Teams and Queues

Examination, Reporting, and Goals

Administration Scheduling in Microsoft Dynamics AX CRM preparing apparatus?

Viable activities and live models

Current CRM apparatuses in the market, for example, SAP CRM, Oracle CRM, Microsoft elements CRM preparing instrument.

In the wake of finishing the CRM course, the competitors will have the option to accomplish the accompanying effectively

They will realize how to assist their association with retaining clients and improve connections.

They can give simple access to all the required customer information and data from a solitary source.

Track the profitability regarding the deals and the leads along these lines driving the business development.

You can be designing and altering the CRM framework to all the business needs.

Track the buyer conduct utilizing the sent CRM framework.

Giving a decent financially savvy arrangement that are identified with client complaints, administrations and grievances. For More details contact: www.bestwaytechnologies.com

Faq’s

  • There is no specific technology background required.
Our Trainers have highly experience in Support, Implementation and Rollout projects real time solutions on different scenarios and expert in their professionals. BESTWAY Technologies verifies their technical background and experience.
We  record each live class session you undergo through this training and we will share the recordings of each class.

Yes we will schedule a demo class as per the student convenient time by sharing live online streaming access either through Gotomeeting or Webex..

Trainer will provide detailed installation of required Software through Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course. 

If you are enrolled in classes and you have paid fees, but want to cancel the registration for certain reason, it can be done within 48 hours of initial registration. Please make a note that refunds will be processed within 25 days of prior request.

We are one of the best Microsoft Dynamics AX CRM online training providers in world, We have learning Microsoft Dynamics CRM customers from India, China, USA, Malaysia, Singapore, France, Canada, UK, Ireland, Spain, UAE, Italy, Australia, Turkey, Sweden , New Zealand, Germany, Qatar, South Africa, Russian Federation, Saudi Arabia, Mexico, Denmark and other parts of the world. We are located in India. Offering Online Training in Cities like Hyderabad, Bangalore, Vijayawada, Delhi, Visakhapatnam, Mumbai, Ahmedabad, Chennai, Jaipur,  Pune, Kolkata, Agra, Patna, Lucknow, Kochi, Indore, Chandigarh, Bhopal, SÅ«rat, Kanpur, Coimbatore, Vadodara, Gurgaon, Guwahati, Ludhiana, Allahabad, Nagpur, Noida, Mysore, Ranchi, Bhubaneswar, Faridabad, Raipur, Vijayawada, Jamshedpur, Hubli, Tirupati, Guntur, Kakinada, Rajahmundry, Nellore, Anantapur, Eluru, Warangal, Secunderabad, Salem, Trivandrum, kerala, Hubli, Bellary, Gulbarga, Hospet, Tumkur, Thane, Navi Mumbai, Kalyan, Nashik, Aurangabad, Solapur, Gandhinagar, Pattaya, Phuket, Thailand, Taipei, Taiwan, Shenzhen, Hong Kong, Macau, Guangzhou, China, Tokyo, Yokohama, Nagoya, Fukuoka, Kobe, Copenhagen, Beijing, Osaka, Kyoto, Nairobi Kenya, Mombasa, Kisumu, Lagos Nigeria, Ibadan, Abuja, Benin, Sydney, New York, New jersey, Melbourne, Dallas, Adelaide, Perth, Brisbane, London, Paris, Berlin, Vienna, Barcelona, Rome, Madrid, Prague, Czech Republic, Shanghai, Seoul, South Korea, Hungary, Dhaka, Cairo, Mexico City, Sao Paulo,  Amsterdam, Netherlands, Munich, Milan, Bucharest, Istanbul, Moscow, Birmingham, Seattle, Baltimore, San Jose, San Marcos, Franklin, Chicago, Philadelphia, Jacksonville, Towson, Minneapolis, Los Angeles, Davidson, Murfreesboro, Houston, San Francisco, Tacoma, California, Atlanta, Alexandria, San Diego, Washington DC, Sunnyvale, Santa Clara, Carlsbad, St. Louis, Edison, Raleigh, Nashville, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Salt Lake City, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Cape Town, Johannesburg, Durban, Mecca, Saudi Arabia, Dubbai, Abu Dhabi , Sharjah, Riyadh, Jeddah, Sanaa, Istanbul, Antalya, Turkey, Bangkok, Thailand, Aden, Yemen, Muscat Oman, Kuwait, Doha, Brisbane, Wellington, Auckland, Kuala Lumpur, George Town, Jurong East etc… Hyderabad - Ameerpet, SR Nagar, KPHB, Gachibowli, Dilsukhnagar, madhapur, tarnaka, kukatpally, himayat nagar, Bangalore - Banashankari, Bannerghata Road, Basaveswara Nagar, BTM Layout, Domlur, Electronic city, H S R Layout, Indira Nagar, J P Nagar, Jaya Nagar, K R Puram, Koramangala, Krishnarajapuram, Madivala, Malleswaram, Marathahalli, Mathikere, R T Nagar, Rajaji Nagar, Ramamurthy Nagar, Richmond Road, Shivaji Nagar, Vijaya Nagar, White Field

Yes, there are some group discount available if group contain more than two.

 

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Reviews

Microsoft Dynamics AX CRM Rated 5.0 based on 3 reviews.

By: Arush, Rating:
I recently completed the Microsoft Dynamics AX CRM Online Training at BESTWAY Technologies Hyderabad, and it has been a game-changer for my career. The trainers are not only knowledgeable but also excellent educators. They explained complex CRM concepts with clarity and provided practical insights into customization and implementation. The course materials were well-structured, and the real-world projects allowed me to develop hands-on skills. This training has given me a competitive edge in the job market, and I am grateful for the opportunity.

By: Vishnu, Rating:
I completed the Microsoft Dynamics AX CRM Online Training at BESTWAY Technologies Hyderabad, and it was an exceptional experience. The trainers are experts who offer comprehensive knowledge of Dynamics AX CRM. The course content was well-structured, and the real-world projects allowed me to build the skills necessary to succeed in this field. I am now confident in my abilities and ready to pursue a rewarding career in CRM. BESTWAY Technologies Hyderabad has set a high standard for online training in this domain.

By: Lokesh, Rating:
I recently had the privilege of undergoing the Microsoft Dynamics AX CRM Online Training in Hyderabad, and it exceeded all my expectations. The training program at this institute is nothing short of exceptional. The trainers are not only experts in Dynamics AX CRM but also fantastic educators. They made complex concepts seem easy to grasp and provided real-world examples that enhanced our understanding. The course content was comprehensive and covered all aspects of Dynamics AX CRM, from customization to implementation. What truly sets this training apart is the emphasis on hands-on experience. The practical labs and real-world projects were invaluable in gaining practical skills.

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