Salesforce CRM

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Salesforce CRM
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Course Curriculum

Salesforce CRM course:

Module 1: Introduction to Salesforce CRM

  • Overview of Salesforce CRM and its features
  • Understanding the role of Salesforce in customer relationship management
  • Exploring the Salesforce interface and navigation
  • Introduction to Salesforce editions and licenses
  • Setting up a Salesforce user account

Module 2: Salesforce Sales Cloud

  • Understanding Sales Cloud and its components
  • Managing leads, accounts, and contacts
  • Tracking sales opportunities and pipelines
  • Configuring sales processes and stages
  • Collaborating with team members using Chatter

Module 3: Salesforce Service Cloud

  • Introduction to Service Cloud and its functionalities
  • Managing cases and customer inquiries
  • Configuring case assignment rules and queues
  • Implementing knowledge bases for self-service support
  • Setting up service level agreements (SLAs)

Module 4: Salesforce Marketing Cloud

  • Overview of Marketing Cloud and its capabilities
  • Creating and managing email campaigns
  • Designing personalized customer journeys
  • Tracking marketing performance and analytics
  • Integrating Marketing Cloud with other systems

Module 5: Salesforce Customization and Configuration

  • Introduction to Salesforce customization
  • Creating and customizing objects and fields
  • Defining record types and page layouts
  • Configuring validation rules and data integrity
  • Implementing workflow rules and approvals

Module 6: Salesforce Reports and Dashboards

  • Building reports and dashboards in Salesforce
  • Creating and customizing report types
  • Implementing report filters and criteria
  • Configuring report charts and graphs
  • Sharing and distributing reports and dashboards

Module 7: Salesforce Automation and Workflow

  • Automating processes with Salesforce automation
  • Configuring workflow rules and actions
  • Implementing approval processes
  • Designing and implementing process builder
  • Integrating with external systems using Salesforce Connect

Module 8: Salesforce Security and Access Controls

  • Managing user permissions and profiles
  • Implementing role hierarchy and sharing rules
  • Configuring field-level security and record-level security
  • Implementing data validation rules and data sharing settings
  • Managing data backups and restore options

Module 9: Salesforce Lightning Experience

  • Introduction to Salesforce Lightning Experience
  • Navigating and customizing the Lightning interface
  • Creating Lightning pages and components
  • Building Lightning apps and app navigation
  • Transitioning from Classic to Lightning Experience

Module 10: Salesforce Integration and AppExchange

  • Integrating Salesforce with other systems
  • Introduction to Salesforce APIs and integration tools
  • Configuring Salesforce to Salesforce (S2S) connections
  • Exploring the Salesforce AppExchange marketplace
  • Installing and managing Salesforce apps and packages

Please note that the course content can be customized based on the specific Salesforce edition (e.g., Sales Cloud, Service Cloud, Marketing Cloud) and the level of depth and duration desired for the course. Additionally, additional modules or topics can be included to cover specialized areas such as Salesforce communities, Salesforce mobile app customization, Salesforce CPQ (Configure, Price, Quote), or Salesforce administration best practices.

Course Overview

Salesforce offers a variety of courses and certifications designed to help individuals and businesses learn how to use Salesforce products and services effectively. These courses range from basic training for beginners to advanced courses for experienced users and developers.

Some of the popular Salesforce courses include:

Salesforce Administrator Certification Training: This course is designed for individuals who want to learn how to manage and customize Salesforce for their organization. It covers topics such as data management, user management, security, and automation.

Salesforce Developer Certification Training: This course is designed for individuals who want to learn how to develop custom applications on the Salesforce platform. It covers topics such as Apex programming, Visualforce pages, and Lightning components.

Salesforce Sales Cloud Training: This course is designed for individuals who want to learn how to use Salesforce's Sales Cloud product to manage their sales processes more effectively. It covers topics such as lead management, opportunity management, and sales forecasting.

Salesforce Service Cloud Training: This course is designed for individuals who want to learn how to use Salesforce's Service Cloud product to manage their customer service and support processes. It covers topics such as case management, knowledge management, and service level agreements.

Salesforce Marketing Cloud Training: This course is designed for individuals who want to learn how to use Salesforce's Marketing Cloud product to create and manage digital marketing campaigns. It covers topics such as email marketing, social media marketing, and advertising.

Salesforce courses are available in different formats, including online self-paced courses, instructor-led virtual classes, and in-person classes. The cost of Salesforce courses varies depending on the course and the delivery format, but Salesforce also offers some free resources and online training modules. Additionally, Salesforce certifications are available to individuals who pass a certification exam, which can enhance their job prospects and earning potential.

Introduction to Salesforce?

Salesforce is most importantly a CRM Tool and afterward a CLOUD Application. A vigorous CRM stage with an amazing 800 or more functionalities, Salesforce has an environment involving Customer Management and Monitoring, Workflow Management, Collaboration Analytics, Email/social media, and IoT Integration just as Sales Forecast and Lead Generation instruments.

It puts all divisions of an organization under one rooftop on one page. Along these lines, its capacities as a binding together factor just as a common client data set that can be utilized and utilized by the Service, Sales and Customer Support groups for following-up and connecting with clients. This won't just further develop client association yet in addition client experience.

What are the benefits of the salesforce online training?

Salesforce course in Bangalore at Bestway Technologies addresses all parts of Salesforce from the nuts and bolts to the high level, covering themes like Salesforce, its Architecture, Fundamentals, Features, Concepts and Components, Data Modelling, Management Sharing/Securing DATA, DATA Analysis with Reports and Dashboards, Global Variables and Formulas, Command Button, Salesforce Report/Report Builder, Customizing Applications, Data Validation and Debugging measure, Standard List Controller and some more.

You will likewise will do involved tasks fusing ongoing situations, with openness to how Salesforce works and how best it tends to be utilized in changed circumstances to separate most extreme advantages. This will set you up for an expert workplace.

Toward the finish of Salesforce Training in Bangalore at Bestway Technologies, you will have dominated the essentials of CLOUD COMPUTING and become well-familiar with the design and elements of Salesforce. You will be exceptional to make and plan work process endorsements, make reports in SFDC, and the sky is the limit from there.

Salesforce course in Bangalore at Bestway Technologies, is directed by our group of affirmed specialists. Besides, you likewise gain admittance to the Salesforce course content and schedule for Classroom and Online Training, curated by the specialists, in accordance with the current necessities of the business.

The obvious Salesforce course in Bangalore at Bestway Technologies, will help you get the usefulness of Salesforce and influence it to bring massive business benefits. All around figured activities will additionally assist with solidifying your insight about Salesforce and how best it very well may be utilized in fluctuated situations. These will permit you to turn into an Industry-Ready Professional, fit for dealing with most of this present reality situations.

Salesforce Training in Bangalore at Bestway Technologies, accompanies alternatives of customary instructional courses (day time classes), end of the week instructional courses, and quick track instructional courses, all of which planned ordinarily during a period that best suits you. You will likewise be caused to feel certain and agreeable by our specialists in breaking interviews.

Who Should Join This Course?

Individuals who need to make a profession in Salesforce CRM or simply need to redesign your abilities by acquiring Salesforce CRM ought to join this course. It is possible that you are an understudy or an IT expert or somebody who is searching for a task, our best Salesforce CRM Training in Bangalore won't simply fit in your financial plan yet will likewise change over you into an expert Salesforce CRM designer/software engineer.

Career Opportunities in Salesforce online training in Bangalore?

As a main CRM TOOLS supplier for endeavours all throughout the planet, Salesforce abilities have come to be among the most popular abilities on the planet, much needed by associations for running and carrying out their advertising systems OR for creating, working, modifying, and keeping up with their Salesforce programming.

Profession work jobs range from Salesforce Consultant to Salesforce Architect, Salesforce Administrator, Salesforce Project Manager, Salesforce Business Analyst, Technical Architect, Salesforce Developer, Salesforce DATA Analyst, and some more. Especially gifted guaranteed Salesforce experts remain to procure attractive compensation bundles, identical to the most significant salary scales in the commercial centre.

Faq’s

  • Core Java or Any Programming Language
Our Trainers have highly experience in Support, Implementation, and Rollout projects real-time solutions on different scenarios and experts in their professionals. BESTWAY Technologies verifies their technical background and experience.
We record each live class session you undergo through this training and we will share the recordings of each class.

Yes, we will schedule a demo class as per the student's convenient time by sharing live online streaming access either through Gotomeeting or Webex...

The trainer will provide detailed installation of required Software through Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course. 

If you are enrolled in classes and you have paid fees, but want to cancel the registration for a certain reason, it can be done within 48 hours of initial registration. Please make a note that refunds will be processed within 25 days of prior request.

We are one of the best Salesforce CRM  online training providers in the world, We have to learn Salesforce CRM  customers from India, China, the USA, Malaysia, Singapore, France, Canada, UK, Ireland, Spain, UAE, Italy, Australia, Turkey, Sweden, New Zealand, Germany, Qatar, South Africa, Russian Federation, Saudi Arabia, Mexico, Denmark and other parts of the world. We are located in India. Offering Online Training in Cities like Hyderabad, Bangalore, Vijayawada, Delhi, Visakhapatnam, Mumbai, Ahmedabad, Chennai, Jaipur,  Pune, Kolkata, Agra, Patna, Lucknow, Kochi, Indore, Chandigarh, Bhopal, SÅ«rat, Kanpur, Coimbatore, Vadodara, Gurgaon, Guwahati, Ludhiana, Allahabad, Nagpur, Noida, Mysore, Ranchi, Bhubaneswar, Faridabad, Raipur, Vijayawada, Jamshedpur, Hubli, Tirupati, Guntur, Kakinada, Rajahmundry, Nellore, Anantapur, Eluru, Warangal, Secunderabad, Salem, Trivandrum, kerala, Hubli, Bellary, Gulbarga, Hospet, Tumkur, Thane, Navi Mumbai, Kalyan, Nashik, Aurangabad, Solapur, Gandhinagar, Pattaya, Phuket, Thailand, Taipei, Taiwan, Shenzhen, Hong Kong, Macau, Guangzhou, China, Tokyo, Yokohama, Nagoya, Fukuoka, Kobe, Copenhagen, Beijing, Osaka, Kyoto, Nairobi Kenya, Mombasa, Kisumu, Lagos Nigeria, Ibadan, Abuja, Benin, Sydney, New York, New jersey, Melbourne, Dallas, Adelaide, Perth, Brisbane, London, Paris, Berlin, Vienna, Barcelona, Rome, Madrid, Prague, Czech Republic, Shanghai, Seoul, South Korea, Hungary, Dhaka, Cairo, Mexico City, Sao Paulo,  Amsterdam, Netherlands, Munich, Milan, Bucharest, Istanbul, Moscow, Birmingham, Seattle, Baltimore, San Jose, San Marcos, Franklin, Chicago, Philadelphia, Jacksonville, Towson, Minneapolis, Los Angeles, Davidson, Murfreesboro, Houston, San Francisco, Tacoma, California, Atlanta, Alexandria, San Diego, Washington DC, Sunnyvale, Santa Clara, Carlsbad, St. Louis, Edison, Raleigh, Nashville, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Salt Lake City, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Cape Town, Johannesburg, Durban, Mecca, Saudi Arabia, Dubbai, Abu Dhabi , Sharjah, Riyadh, Jeddah, Sanaa, Istanbul, Antalya, Turkey, Bangkok, Thailand, Aden, Yemen, Muscat Oman, Kuwait, Doha, Brisbane, Wellington, Auckland, Kuala Lumpur, George Town, Jurong East etc… Hyderabad - Ameerpet, SR Nagar, KPHB, Gachibowli, Dilsukhnagar, Madhapur, Tarnaka, Kukatpally, Himayat Nagar, Bangalore - Banashankari, Bannerghatta Road, Basaveswara Nagar, BTM Layout, Domlur, Electronic city, H S R Layout, Indira Nagar, J P Nagar, Jaya Nagar, K R Puram, Koramangala, Krishnarajapuram, Madivala, Malleswaram, Marathahalli, Mathikere, R T Nagar, Rajaji Nagar, Ramamurthy Nagar, Richmond Road, Shivaji Nagar, Vijaya Nagar, White Field

Yes, there are some group discount available if group contain more than two.

 

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Reviews

Salesforce CRM Rated 4.7 based on 6 reviews.

By: Shanthi, Rating:
I joined this BESTWAY Technologies institute to learn the course on Salesforce CRM and I want to say this is the best Salesforce training center in Ameerpet, Hyderabad. First I attended the demo classes in which the trainer explained everything related to the course and cleared all my doubts where I got satisfied and started to attend the remaining 45 classes which we were taught using real-time project concepts after completing the course and project I got placed in MNC company in my 3rd attempt of the interview with a good package all this is because of the trainer.

By: Saikumar, Rating:
I am writing this based on my experience with BESTWAY Technologies institute and the trainer. Firstly I would like to say its the only institute where I got a clear explanation about the course and on other hand, the trainer sir is the one who teaches the course on Salesforce CRM and he has very good knowledge on the course because the way he teaches and explains about the concept made easy for me to understand learn and to practice. They share each class recorded videos with us so that we can recall them once again and practice.

By: Esha Khanna, Rating:
The Salesforce CRM Training was worth every penny spent. The instructors patiently and skillfully guided us through Salesforce complexities. The training material was extensive, however I wish more complex issues had been covered. Our training experience was improved by the institutes commitment to lifelong learning and access to resources.

By: Ojas Agrawal, Rating:
For our sales staff, this Salesforce CRM training was a real game-changer. The professors were excellent, offering helpful advice and examples from the actual world. The practical exercises solidified our understanding, and the follow-up assistance made the move to utilizing Salesforce successfully easy. Highly advisable training from Bestway.

By: Viraj, Rating:
The Salesforce CRM training was genuinely revolutionary. We discovered incredibly useful information about effectively managing our sales funnel, from lead generation to sales forecasting. Our inquiries were promptly answered by the institutes support staff. Our organisation has invested in this training, and it will surely pay off well.

By: Anamika, Rating:
I couldn't be happier with the SalesForce CRM Online Training from Hyderabad, India. The trainers were knowledgeable and patient, making complex SalesForce CRM concepts accessible. The course content covered a wide range of topics, and the practical exercises were excellent. This training has equipped me with the skills and confidence to excel in SalesForce. Highly recommended!

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