SAP CRM Functional

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SAP CRM Functional
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Course Curriculum

SAP CRM 7.0 EHP2 Functional Training Curriculum

1. SAP CRM Overview

  • Introduction to SAP CRM
  • CRM Architecture
  • CRM Application
  • R/3 & CRM – Relationship Overview

2.  SAP CRM Modules Overview

  • Marketing
  • Sales
  • Service
  • Middleware
  • CIC
  • Web Ui

3. SAP CRM Interfaces

  • Graphical User Interface
  • Web User Interface
  • SAP Easy Access menu
  • Implementation Guide

4. CR 100-Base Customization

  • Business partners
  • BP Roles, BP Grouping & BP Relationships
  • Organizational Management
  • Organizational Model, Org Determination
  • Territory Management
  • Product Master
  • Product types Attributes & Set Type, Categories and Hierarchies
  • Business Transactions
  • Item Category
  • Pricing
  • Action Profiles
  • Billing
  • Text management
  • Date Management
  • Partner Processing
  • Status Profile Management

5. CR580- CRM Web User Interface (WEB UI)

  • Architecture of WEB UI
  • UI Concept & UI Component Concept
  • Navigation Bar & Business Roles
  • UI Configuration
  • Personalization
  • Additional Features in Web UI

6.  CR500-Middleware

  • Middleware Overview- Architecture
  • Data Exchange Concept
  • Connections between Backend R3 and CRM System
  • Objects
  • Creating and assigning logical systems to client
  • Creating RFC Destinations
  • Preliminary settings for Data Replication between ECC and CRM
  • Administration Console Settings
  • Queue , BDOC’s Administration
  • Data Distribution/ Transfer between systems

7.  CR300-Sales

  • Sales Cycle
  • Opportunity Management
  • Cross Systems Copy controls
  • Sales Contract Management
  • Quotation Management
  • Order Management
  • Distributing transactions to R3 System
  • Activity Management
  • Territory Management
  • Credit Management

8.  CR600-Marketing

  • Marketing Planning & Campaign Management
  • Market Segmentation
  • Target groups
  • Trade Promotions/ Deals
  • Key figure Planning – Baseline/ Uplift
  • Scenario Planning
  • Campaign Execution
  • External list Management
  • Lead management
  • Lead Questionnaire
  • Status Management

9.  CR700-Service

  • CRM Service Overview
  • Installed Base
  • Service Products
  • Objects
  • Service Agreements & Service Contracts
  • Service Plans, availability time, SLA Profiles and Response
  • Service order management
  • Service Confirmation
  • Resource Planning Overview
  • Warranty Management
  • Complaints and Returns
  • In house Repair
  • Internet customer self service

10.  CR410-Interaction Center

  • Agent functions and processes in IC
  • Overview of front office frame work
  • CIC Profile
  • Customer-specific work spaces
  • IC Component Configuration
  • Agent Inbox

Course Overview

What is SAP CRM Functional?

SAP Customer Relationship Management as part of the SAP Business Suite offers everything that companies require to drive a profitable CRM. The SAP CRM solution supports sales, marketing and services processes through a variety of provides flexible and interaction channels and timely analyses as the basis for business decisions. The SAP CRM curriculum is structured along these outlined key areas.

CRM - Functional training imbibes the skills needed by the large and mid sized organizations of different sectors. The training explains how a Customer Relationship Management (CRM) application supports an organization in many ways including automating, organizing, and synchronizing various operations covering customers, business partners, sales, marketing, and operations. The participants will earn functional capability by learning through different scenarios and the associated practical solutions on CRM module.

In SAP CRM there are two types,

  • SAP CRM Functional Training
  • SAP CRM Technical Training

SAP CRM Functional Training as a feature of the SAP Business Suite offers everything that organizations require to drive a productive client relationship administration. The SAP CRM Training arrangement underpins promoting, deals, and administrations forms through a variety of cooperation channels and gives adaptable and auspicious examinations as the reason for business choices. The SAP CRM Training educational modules are organized along these illustrated key territories.

Who should take SAP CRM Functional Online training?

  • MM Consultant,
  • SAP Project manager,
  • Strategic Purchaser,
  • Operational purchaser,
  • Buyer,
  • Purchasing Assistant Employee,
  • Goods Recipient,
  • Purchasing Davison Manager,
  • Procurement manager,
  • End user,
  • Super User,
  • Director Purchasing,
  • VP Purchasing, etc

From this course you acquire the following

Foundational understanding of Channel of CRM, CRM web user interface

Learn about BP roles and relationships, Organizational data determination

Understanding of Monitoring and error handling and Marketing analytics

Overview of Pricing fundamentals and BDoc modeller

You will get to know the related jobs and job trends in the industry

Our Training is designed & imparted in a systematic manner by the industry-expert trainers that makes it very easy to acquire and expand SAP CRM skills quickly. We create quality content with live examples & provide complete guidance during & after the training is over. So, you can start working in this field once you complete the training successfully.

In SAP CRM Training, as competitive environment is developing in Business, the spotlight of a majority of companies has been on one of its most important assets customers. Best Way Technologies runs the SAP CRM Training path below the tutelage of nice challenge rely experts and all the instructions are carried out on 100% digital interactive platform. To understand extra details about the net training touch help desk nowadays.

SAP CRM Training gives an extensive variety of programming arrangements as a piece of SAP Business Suite which is open and adaptable and can bolster diverse sorts of working frameworks, applications, equipment stages and databases from a large portion of the merchants. SAP CRM Training is one of the significant arrangements that are given in this suite. SAP CRM depends on SAP NetWeaver that can be utilized for custom improvement and coordination with different frameworks and applications.


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SAP CRM Functional Rated 4.7 based on 3 reviews.

By: Ramesh Nagottula, Rating:
I joined BESTWAY Training for SAP CRM functional Online Course. Classes were excellent and trainer was well experienced. My Trainer Mr. Sreenivas Provided all real time concept in detail. Will surely recommend my friends to do course in Bestway Tech.

By: Imtiyaz Nadaf, Rating:
SAP CRM functional course has been very useful & Excellent training to me. I have always received very quick responses to my inquiries. Excellent lab environment - 24x7 online access.

By: Siddharth Ranjan, Rating:
Excellent SAP CRM training Institute. Hats off to the trainer Mr.Srinivas in providing best training & good understanding for the participants.