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Course Curriculum

ServiceNow course:

Module 1: Introduction to ServiceNow

  • Introduction to ServiceNow and its capabilities
  • Understanding the ServiceNow platform and architecture
  • ServiceNow user interface and navigation
  • Role-based access control and permissions
  • ServiceNow instances and environments

Module 2: ServiceNow Administration

  • ServiceNow administration overview
  • User and group management
  • Configuring ServiceNow applications and modules
  • Customizing forms and fields
  • Defining workflows and approvals
  • Importing and exporting data

Module 3: Incident Management

  • Introduction to Incident Management process
  • Configuring incident forms and fields
  • Incident assignment and escalation
  • Incident prioritization and SLA management
  • Incident response and resolution workflows
  • Incident reporting and analytics

Module 4: Problem Management

  • Overview of Problem Management process
  • Creating and managing problem records
  • Root cause analysis and known error database
  • Problem prioritization and impact analysis
  • Problem resolution and closure workflows
  • Problem reporting and trend analysis

Module 5: Change Management

  • Introduction to Change Management process
  • Creating and managing change requests
  • Change planning and assessment
  • Change approval and scheduling
  • Change implementation and validation
  • Change reporting and CAB meetings

Module 6: Service Catalog Management

  • Overview of Service Catalog Management
  • Designing and creating service catalogs
  • Creating service catalog items and variables
  • Request fulfillment workflows
  • Service catalog reporting and analytics
  • Service level agreements (SLAs) for catalog items

Module 7: Asset and Configuration Management

  • Introduction to Asset and Configuration Management
  • Managing assets and CI records
  • Configuration item relationships and dependencies
  • Asset lifecycle management
  • Asset tracking and reporting
  • CMDB (Configuration Management Database) and data reconciliation

Module 8: Service Level Management

  • Overview of Service Level Management
  • Defining SLAs, OLAs, and UCs
  • SLA workflows and escalations
  • Monitoring and reporting SLA performance
  • SLA management and improvement

Module 9: Service Portal Development

  • Introduction to Service Portal
  • Service Portal architecture and components
  • Creating and customizing Service Portal pages
  • Configuring widgets and portal navigation
  • Implementing client scripts and UI policies
  • Service Portal branding and customization

Module 10: Reporting and Dashboards

  • Creating and configuring ServiceNow reports
  • Introduction to ServiceNow Performance Analytics
  • Creating dashboards and scorecards
  • Data visualizations and widgets
  • Advanced reporting and analytics features

Please note that the course content can be customized based on specific requirements, versions of ServiceNow, and the duration of the course. Additionally, additional modules or topics can be included to cover advanced areas such as ServiceNow integrations, Service Portal scripting, ServiceNow Discovery, Service Mapping, and other specialized ServiceNow applications and features.

Course Overview

You are going to learn about how ServiceNow offers everything for a service, especially Platform-as -a- Service (PAAS). Inside this ServiceNow online instruction, you will find out how to make workflows using ServiceNow also it covers all of the concepts necessary to clean the ServiceNow certificate.

Our famous IT providers is known as pioneer in the field of IT/Non-IT Coaching in Bangalore. We're mostly focused on discovering learning by making it interesting and inspiring. We give array of career-oriented classes for various segments such as students, job seekers and corporate taxpayers.

Our team of certified experts have made our ServiceNowOnline training course material and syllabus for classroom and internet Training relies on current demands from the business. This lets them be an Industry-Ready Professional, effective at managing majority of those real-world situations. Elegant IT Services also provide tailored made ServiceNow training classes for Corporates.

Our ServiceNow Training in Bangalore is scheduled normally in a time which best suites you; we provide regular training courses (day time courses), weekend coaching courses, and fast track training courses. Our ServiceNow Training class fee is affordable and tailor-made predicated on instruction requirement. Our staff will make you comfortable & confident in dividing interviews.

We also offer online training by which you may access our guide Anywhere, anytime that is invaluable and cost-effective.

What are the Objectives of Service Now Online Training from Bestway?

Bestway ServiceNow Training assists you in attaining a good position in your career. Coaching through industrial experts enables you to get good knowledge about the essentials of ServiceNow in your favorable timings. Our seamless live support can help you to clean your doubts immediately. Industrial projects designed by our trainers help you obtain experience in a real-time environment.

Why should you learn Service Now from Bestway?

ServiceNow Training changes how an individual operates. It may do in-depth administration activities to enhance your enterprise.

What You ll Learn in This Online Training?

  • Produce modules and tables at the Database
  • Import and Export the data from ServiceNow.
  • Integration with Emails and other web services
  • Create pages and sites.
  • Install and Evaluation MID Server.

Who can Take this Online program?

Mortal may have fundamental knowledge on databases known error and issues such as settlements. Should have considerable knowledge on settlements with routine mistakes. Our preparation can allow you to comprehend the fundamentals significant the ServiceNow stage. At the tunnel the prep, we develop a Real-world program that's delightful for crucial capabilities of ServiceNow.

ServiceNow is a powerful software program, that assists in IT gain administrators in addition to industrializes for required to develop the company programs. This program uses Internet programming as a government (SaaS). And it's of six modules. It's widely used in various software that helps for change customers and situations.

ServiceNow agrees as a intermediate individual in software information supply. It's a blend of programs, that may be utilized most in amazing Internet solutions, Excel, LDAP, Mail, JDBC, and also some other industry-acknowledged improvements that use REST, WSDL or SOAP. ServiceNow Can perform the powerful combination in large business structures too.

Get Certified?

In the close of the program, students will need to fare well in quizzes and testes performed by the institute and the school so as to get the mandatory certification. To clean the Certification exam with flying colors, students will receive version queries and certificate loopholes which would make them positive about trying the test to receive their Certification.

Access Duration?

Students have a chance to determine the length of the class in accordance with their schedule and advantage.

 

Q: What is ServiceNow training?
A: ServiceNow training is a program that provides individuals with the knowledge and skills to effectively use and manage the ServiceNow platform. It covers various modules and functionalities of ServiceNow, including IT service management, asset management, incident management, problem management, and more.

Q: What are the prerequisites for ServiceNow training?
A: There are no specific prerequisites for beginners' ServiceNow training. However, having a basic understanding of IT service management concepts and familiarity with ITIL practices can be beneficial. For more advanced courses, knowledge of programming languages and web development may be required.

Q: What topics are covered in ServiceNow training?
A: ServiceNow training typically covers topics such as ServiceNow architecture, user interface, creating and managing incidents and requests, workflow automation, service catalog, reporting, and administration tasks. Advanced courses may include topics like scripting, integration, and custom application development.

Q: What are the benefits of ServiceNow training?
A: ServiceNow training equips individuals with the skills to efficiently manage IT services and processes, improve service delivery, and enhance customer satisfaction. It also opens up career opportunities as ServiceNow administrators, developers, consultants, or analysts in various organizations.

Q: Is ServiceNow training available online or in-person?
A: ServiceNow training is available in both online and in-person formats. Many reputable training institutes and ServiceNow partners offer virtual instructor-led training (VILT) as well as traditional classroom-based training options.

Q: How long does ServiceNow training typically last?
A: The duration of ServiceNow training varies depending on the course and its level of complexity. Introductory courses may be completed in a few days, while comprehensive programs can extend over several weeks.

Q: Are there any certifications available after completing ServiceNow training?
A: Yes, ServiceNow offers various certifications for different roles and expertise levels. Popular certifications include Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, and more. Earning these certifications validates your knowledge and skills in using the ServiceNow platform.

Q: How can I find a reliable ServiceNow training provider?
A: To find a reliable ServiceNow training provider, you can research online reviews and testimonials from previous students. Check the credentials and experience of the instructors, the course content, and whether they offer hands-on practical exercises. Additionally, ensure that the training provider is an authorized partner of ServiceNow to ensure the quality of training.

 

 

Faq’s

  • There is no specific technology background required.
Our Trainers have highly experience in Support, Implementation and Rollout projects real time solutions on different scenarios and expert in their professionals. BESTWAY Technologies verifies their technical background and experience.
We  record each live class session you undergo through this training and we will share the recordings of each class.

Yes we will schedule a demo class as per the student convenient time by sharing live online streaming access either through Gotomeeting or Webex..

Trainer will provide detailed installation of required Software through Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course. 

If you are enrolled in classes and you have paid fees, but want to cancel the registration for certain reason, it can be done within 48 hours of initial registration. Please make a note that refunds will be processed within 25 days of prior request.

We are one of the best ServiceNow online training providers in world, We have learning ServiceNow customers from India, China, USA, Malaysia, Singapore, France, Canada, UK, Ireland, Spain, UAE, Italy, Australia, Turkey, Sweden , New Zealand, Germany, Qatar, South Africa, Russian Federation, Saudi Arabia, Mexico, Denmark and other parts of the world. We are located in India. Offering Online Training in Cities like Hyderabad, Bangalore, Vijayawada, Delhi, Visakhapatnam, Mumbai, Ahmedabad, Chennai, Jaipur,  Pune, Kolkata, Agra, Patna, Lucknow, Kochi, Indore, Chandigarh, Bhopal, SÅ«rat, Kanpur, Coimbatore, Vadodara, Gurgaon, Guwahati, Ludhiana, Allahabad, Nagpur, Noida, Mysore, Ranchi, Bhubaneswar, Faridabad, Raipur, Vijayawada, Jamshedpur, Hubli, Tirupati, Guntur, Kakinada, Rajahmundry, Nellore, Anantapur, Eluru, Warangal, Secunderabad, Salem, Trivandrum, kerala, Hubli, Bellary, Gulbarga, Hospet, Tumkur, Thane, Navi Mumbai, Kalyan, Nashik, Aurangabad, Solapur, Gandhinagar, Pattaya, Phuket, Thailand, Taipei, Taiwan, Shenzhen, Hong Kong, Macau, Guangzhou, China, Tokyo, Yokohama, Nagoya, Fukuoka, Kobe, Copenhagen, Beijing, Osaka, Kyoto, Nairobi Kenya, Mombasa, Kisumu, Lagos Nigeria, Ibadan, Abuja, Benin, Sydney, New York, New jersey, Melbourne, Dallas, Adelaide, Perth, Brisbane, London, Paris, Berlin, Vienna, Barcelona, Rome, Madrid, Prague, Czech Republic, Shanghai, Seoul, South Korea, Hungary, Dhaka, Cairo, Mexico City, Sao Paulo,  Amsterdam, Netherlands, Munich, Milan, Bucharest, Istanbul, Moscow, Birmingham, Seattle, Baltimore, San Jose, San Marcos, Franklin, Chicago, Philadelphia, Jacksonville, Towson, Minneapolis, Los Angeles, Davidson, Murfreesboro, Houston, San Francisco, Tacoma, California, Atlanta, Alexandria, San Diego, Washington DC, Sunnyvale, Santa Clara, Carlsbad, St. Louis, Edison, Raleigh, Nashville, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Salt Lake City, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Cape Town, Johannesburg, Durban, Mecca, Saudi Arabia, Dubbai, Abu Dhabi , Sharjah, Riyadh, Jeddah, Sanaa, Istanbul, Antalya, Turkey, Bangkok, Thailand, Aden, Yemen, Muscat Oman, Kuwait, Doha, Brisbane, Wellington, Auckland, Kuala Lumpur, George Town, Jurong East etc… Hyderabad - Ameerpet, SR Nagar, KPHB, Gachibowli, Dilsukhnagar, madhapur, tarnaka, kukatpally, himayat nagar, Bangalore - Banashankari, Bannerghata Road, Basaveswara Nagar, BTM Layout, Domlur, Electronic city, H S R Layout, Indira Nagar, J P Nagar, Jaya Nagar, K R Puram, Koramangala, Krishnarajapuram, Madivala, Malleswaram, Marathahalli, Mathikere, R T Nagar, Rajaji Nagar, Ramamurthy Nagar, Richmond Road, Shivaji Nagar, Vijaya Nagar, White Field

Yes, there are some group discount available if group contain more than two.

 

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Reviews

ServiceNow Rated 4.3 based on 3 reviews.

By: Meera Iyer, Rating:
Outstanding training from Bestway technologies for ServiceNow! The instructors were knowledgeable and patient, guiding us through the platforms functionalities step by step. I now feel well-equipped to handle ServiceNow tasks confidently. I recommend this course.

By: Dhiraj Kapoor, Rating:
Our team found that the ServiceNow training form Bestway was a priceless investment, enabling us to maximize the platforms capabilities and improve our productivity. The training course gave us a thorough understanding of ServiceNow functionality, enabling us to use it confidently. We highly recommend ServiceNow training for any organization seeking to optimize their usage of the platform.

By: Tarun Sharma, Rating:
Tarun Sharma here, The training material was well-organized and covered all the crucial elements of ServiceNow administration and deployment. The curriculum catered to both novice and more seasoned users, guaranteeing that everyone learned useful information. Topics covered ranged from the fundamentals of navigating the interface to sophisticated customizing techniques.

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