Siebel CRM

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Siebel CRM
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Course Curriculum

Siebel CRM Course Content

Module 1: Introduction to Siebel CRM

  • Overview of Customer Relationship Management (CRM)
  • Introduction to Siebel CRM and its key features
  • Understanding the Siebel CRM architecture and components

Module 2: Siebel Application Navigation

  • Navigating the Siebel CRM application interface
  • Working with views, applets, and screens
  • Personalizing the user interface for enhanced productivity

Module 3: Managing Customer Data

  • Creating and managing accounts, contacts, and leads
  • Understanding the relationship between customer data entities
  • De-duplication and data cleansing techniques

Module 4: Sales Force Automation

  • Managing sales opportunities and forecasts
  • Lead and opportunity management
  • Sales automation and pipeline tracking

Module 5: Marketing Automation

  • Creating and executing marketing campaigns
  • Lead generation and tracking
  • Segmentation and target lists

Module 6: Customer Service and Support

  • Managing customer service requests and cases
  • Incident resolution and escalation processes
  • Knowledge management and self-service options

Module 7: Contact Center Management

  • Contact center setup and configuration
  • Multi-channel communication support (voice, email, chat)
  • Integrating with CTI (Computer Telephony Integration) systems

Module 8: Analytics and Reporting

  • Generating reports and dashboards in Siebel CRM
  • Using Siebel Analytics for business insights
  • Customizing reports and analytics for specific requirements

Module 9: Integration with Other Systems

  • Integrating Siebel CRM with other enterprise systems (e.g., ERP, HRM)
  • Web services integration and APIs
  • Data synchronization and middleware concepts

Module 10: Siebel CRM Administration

  • User and security administration in Siebel CRM
  • Managing access control and data visibility
  • Performance optimization and tuning

Module 11: Siebel CRM Mobile Support

  • Overview of Siebel Mobile applications
  • Configuring and deploying mobile solutions
  • Offline capabilities and synchronization

Module 12: Siebel CRM Customization and Extensions

  • Overview of Siebel tools and development environment
  • Customizing Siebel CRM for specific business requirements
  • Implementing Siebel Business Services and workflows

Module 13: Siebel CRM Implementation and Project Management

  • Best practices for Siebel CRM implementation
  • Project management methodologies for CRM projects
  • Handling upgrades and data migration

Module 14: Siebel CRM Testing and Quality Assurance

  • Testing strategies and methodologies for Siebel CRM
  • Automation and manual testing techniques
  • Quality assurance and defect management

Module 15: Siebel CRM Best Practices and Industry Use Cases

  • Industry-specific use cases and examples of Siebel CRM implementations
  • Siebel CRM best practices and tips for maximizing ROI

Course Overview

Siebel CRM Online training in Hyderabad, Bangalore, Pune, India

Siebel CRM (Customer Relationship Management) is a suite of customer-centric applications developed by Siebel Systems, a company acquired by Oracle Corporation in 2006. Siebel CRM is designed to help businesses manage and streamline their customer interactions, sales processes, marketing campaigns, and customer service activities.

Key features of Siebel CRM include:

  1. Sales Automation: Siebel CRM provides tools to manage the entire sales cycle, from lead generation and opportunity management to deal closure and forecasting. It enables sales teams to track customer interactions, manage accounts, and automate sales processes.

  2. Marketing Automation: With Siebel CRM, businesses can plan, execute, and analyze targeted marketing campaigns. It includes tools for segmentation, campaign management, lead tracking, and response tracking.

  3. Customer Service: Siebel CRM offers customer service and support capabilities, allowing businesses to manage customer inquiries, service requests, and issue resolution efficiently. It helps in improving customer satisfaction and loyalty.

  4. Contact Center Management: Siebel CRM supports contact center operations, enabling companies to provide multi-channel customer support, including voice, email, chat, and social media interactions.

  5. Analytics and Reporting: The CRM suite comes with robust analytics and reporting capabilities, providing insights into customer behavior, sales performance, marketing effectiveness, and overall business metrics.

  6. Integration Capabilities: Siebel CRM can be integrated with other enterprise systems, such as ERP (Enterprise Resource Planning) and HRM (Human Resource Management) systems, to ensure data consistency and streamline business processes.

  7. Mobile Support: Siebel CRM offers mobile applications, allowing users to access critical customer information and perform tasks on the go, enhancing sales and service capabilities.

Siebel CRM has been widely used in various industries for managing customer relationships and improving business efficiency. However, it's essential to note that the CRM landscape is continually evolving, and organizations may choose other CRM solutions based on their specific needs and preferences.

What does Siebel CRM do?

Siebel CRM is a customer relationship management (CRM) suite that helps businesses manage and streamline their customer interactions, sales processes, marketing campaigns, and customer service activities. It enables organizations to effectively track and manage customer data, improve sales and marketing effectiveness, provide excellent customer service, and enhance overall customer relationship management.

Where is Siebel CRM used?

Siebel CRM is used by various organizations across different industries, including finance, healthcare, telecommunications, retail, manufacturing, and more. It is employed by businesses that need to manage and optimize customer relationships, sales, marketing, and customer service processes to enhance operational efficiency and customer satisfaction.

Does Siebel have coding?
Yes, Siebel CRM does involve coding. Siebel CRM allows for customization and extension of its functionality through coding using proprietary languages such as Siebel eScript and Siebel VB (Visual Basic). Developers can use these languages to create custom business logic, implement data validations, and perform various customizations based on specific business requirements. Additionally, Siebel CRM supports web technologies like HTML, CSS, and JavaScript for front-end customizations and integration with external systems.
 
What language is used in Siebel?
In Siebel CRM, the main programming languages used for customization and scripting are Siebel eScript and Siebel VB (Visual Basic). Siebel eScript is a proprietary scripting language specific to Siebel applications, while Siebel VB is an extension of Visual Basic used in Siebel Tools for creating business logic and implementing customizations. Additionally, Siebel CRM also supports web technologies like HTML, CSS, and JavaScript for front-end customizations and integrations.
 
Who uses Siebel CRM?
Various businesses and organizations across different industries use Siebel CRM. It is used by companies that need to manage and optimize customer relationships, sales processes, marketing campaigns, and customer service activities. Siebel CRM is commonly used by enterprises in finance, healthcare, telecommunications, retail, manufacturing, and other sectors to improve operational efficiency and enhance customer satisfaction through effective customer relationship management.
 
 
 

Faq’s

  • There is no specific technology background required.

Our Trainers have highly experience in Support, Implementation and Rollout projects real time solutions on different scenarios and expert in their professionals. BESTWAY Technologies verifies their technical background and experience.

We  record each live class session you undergo through this training and we will share the recordings of each class.

Yes we will schedule a demo class as per the student convenient time by sharing live online streaming access either through Gotomeeting or Webex..

Trainer will provide detailed installation of required Software through Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course. 

If you are enrolled in classes and you have paid fees, but want to cancel the registration for certain reason, it can be done within 48 hours of initial registration. Please make a note that refunds will be processed within 25 days of prior request.

  • We are one of the best Siebel CRM online training providers in world, We have learning Siebel CRM  customers from India, USA, Singapore, Canada, UK, UAE, Australia, New Zealand, Qatar, South Africa, Malaysia, Saudi Arabia, Mexico, Ireland, Denmark, Sweden and other parts of the world. We are located in India. Offering Online Training in Cities like Hyderabad, Bangalore, Delhi, Mumbai, Chennai, Pune, Kolkata, Ahmedabad, Patna, Jaipur, Lucknow, Kochi, Indore, Chandigarh, Bhopal, SÅ«rat, Kanpur, Coimbatore, Visakhapatnam, Vadodara, Gurgaon, Guwahati, Ludhiana, Allahabad, Nagpur, Noida, Mysore, Ranchi, Bhubaneswar, Faridabad, Raipur, Vijayawada, Jamshedpur, Hubli, Tirupati, Guntur, Kakinada, Rajahmundry, Nellore, Anantapur, Eluru, Warangal, Nizāmābād, Secunderabad, Salem, Trivandrum, kerala, Hubli, Bellary, Gulbarga, Hospet, Tumkur, Thane, Navi Mumbai, Kalyan, Nashik, Aurangabad, Solapur, Gandhinagar, Shenzhen, Hong Kong, Tokyo, Yokohama, Nagoya, Fukuoka, Kobe, Copenhagen, Osaka, Kyoto, Nairobi Kenya, Mombasa, Kisumu, Lagos Nigeria, Ibadan, Abuja, Benin, Sydney, New York, New jersey, Melbourne, Dallas, Adelaide, Perth, Brisbane, London, Paris, Berlin, Vienna, Barcelona, Rome, Madrid, Prague, Munich, Milan, Bucharest, Istanbul, Moscow, Birmingham, Seattle, Baltimore, San Jose, San Marcos, Franklin, Chicago, Philadelphia, Jacksonville, Towson, Minneapolis, Los Angeles, Davidson, Murfreesboro, Houston, San Francisco, Atlanta, Alexandria, San Diego, Washington DC, Sunnyvale, Santa clara, Carlsbad, Tacoma, California, St. Louis, Edison, Raleigh, Nashville, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Salt Lake City, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Cape Town, Johannesburg, Durban, Dubbai, Abu Dhabi , Sharjah, Riyadh, Jeddah, Sanaa, Aden, Yemen, Muscat Oman, Kuwait, Doha, Brisbane, Wellington, Auckland, Kuala Lumpur, George Town, Jurong East etc… Hyderabad - Ameerpet, SR Nagar, KPHB, Gachibowli, Dilsukhnagar, madhapur, tarnaka, kukatpally, himayat nagar, Bangalore - Banashankari, Bannerghata Road, Basaveswara Nagar, BTM Layout, Domlur, Electronic city, H S R Layout, Indira Nagar, J P Nagar, Jaya Nagar, K R Puram, Koramangala, Krishnarajapuram, Madivala, Malleswaram, Marathahalli, Mathikere, R T Nagar, Rajaji Nagar, Ramamurthy Nagar, Richmond Road, Shivaji Nagar, Vijaya Nagar, White Field

yes all the training sessions will be a live online streaming using either through gotomeeting or Webex you will be shared with live meeting access while session starts.

Yes, there are some group discount available if group contain more than two.

 

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Reviews

Siebel CRM Rated 5.0 based on 1 reviews.

By: Sreeram kayala, Rating:
I enrolled in Siebel CRM Online Training at BESTWAY Technologies, Hyderabad, and it was a rewarding experience. The course content was relevant and comprehensive. The instructor was knowledgeable and explained concepts clearly. The online format was convenient, and the practical exercises were helpful. The support from BESTWAY Technologies was excellent. Thank you for a great learning journey.

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